Organizational Studies
We actively study and compare organizations and work settings, their human capitals,
inner structure, dynamic environment, and driving forces that shape and promote
safe, reliable operation. Healthcare organizations are of particular interest
for case studies in learning about ways to optimize resources, productivity and safety
for the best outcome. We posit that adverse events and failure are evidence of a
systems problem that can range from operational gaps, deficient management and unproductive
built environment to poor standardization, non-adherence of procedures or incompetence.
Members of our research team have broad training and experience in aviation. Their
knowledge of safety reporting systems and flight safety has been applied to various
organizational studies in health care.
Experts in industrial psychology, organizational science, system safety, safety engineering,
behavior, human factors/ergonomics, occupational health and safety, and public health
convene in our Community of Competence™.
See our latest report What Can Hospitals Learn from Southwest Airlines in the Patient
Safety Products and Resources page.
